Terms of service

PRIVACY POLICY

Last updated: July 9, 2026

The Charm House operates this website and online store to provide customers with a smooth and secure shopping experience. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products viewed, added to cart, purchased, exchanged, or cancelled.
- Payment-related information required to process your order securely.
- Account information, if you create an account on our website.
- Communication details, such as messages or support requests you send to us.
- Device and usage information, including your IP address, browser type, device information, and how you interact with our website.

How We Collect Information

We may collect personal information:

- Directly from you when you place an order, create an account, contact us, or use our website.
- Automatically through cookies and similar technologies when you browse our website.
- From service providers, including Shopify and payment, shipping, analytics, or marketing partners who help us operate our store.

How We Use Your Information

We use your personal information to:

- Process and fulfill your orders.
- Arrange shipping and delivery.
- Process payments securely.
- Communicate with you about your order, account, or support request.
- Manage returns, exchanges, or customer service inquiries.
- Improve our website, products, and customer experience.
- Send marketing or promotional communications, where permitted.
- Detect, prevent, and investigate fraud, misuse, or security issues.
- Comply with applicable laws and legal obligations.

Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

- Shopify, which hosts and powers our online store.
- Payment service providers for secure payment processing.
- Shipping and logistics partners to deliver your order.
- Service providers who assist with website operations, analytics, marketing, customer support, or fraud prevention.
- Legal authorities, if required by applicable law or legal process.

We do not sell your personal information.

Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our website, place an order, or interact with our store.

You can learn more about how Shopify handles personal information by visiting:
https://www.shopify.com/legal/privacy

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Marketing Communications

If you choose to receive promotional emails or messages from us, we may use your contact information to send updates, offers, or product information.

You can opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, dispute resolution, and business recordkeeping.

Your Rights

Depending on applicable law, you may have the right to:

- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where permitted.
- Opt out of marketing communications.
- Ask questions about how your personal information is used.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Data Transfers

Your personal information may be processed or stored outside your country of residence by Shopify or other service providers. Where required, appropriate safeguards will be used in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised “Last updated” date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

The Charm House
Email: thecharmhouse0@gmail.com