Refund policy
RETURN, REFUND & EXCHANGE POLICY
At The Charm House, every piece is carefully inspected before it is packed and shipped.
Returns & Refunds
Due to the nature of our products, we do not accept returns or offer refunds once an order has been delivered.
However, if you receive a damaged, defective, or incorrect product, we will be happy to assist you with an exchange, subject to the conditions below.
Exchange Eligibility
An exchange request may be accepted only if:
- The issue is reported within 48–72 hours of delivery.
- The product is unused, unworn, and in its original condition.
- All original packaging, tags, labels, and accessories are included.
- Clear photographs and a continuous, unedited unboxing video are provided as proof.
- The issue is found to have occurred during packing, fulfillment, or delivery.
The Charm House reserves the right to decline exchange requests that do not meet these requirements.
How to Request an Exchange
To request an exchange, please email us within 48–72 hours of receiving your order.
Email: thecharmhouse0@gmail.com
Please include:
- Your order number
- Product name(s)
- A brief description of the issue
- Clear photographs showing the issue
- A continuous, unedited unboxing video
Requests received after 48–72 hours or without sufficient proof may not be eligible for review.
Exchange Process
Once your request is received:
- Our team will review the details and supporting evidence.
- If approved, we will provide instructions for returning the item.
- Once the returned product is received and inspected, a replacement will be dispatched.
- You will receive an email once your replacement has been shipped.
Items returned without prior approval may not be accepted.
Exchange Shipping
If your exchange is approved because the product was damaged, defective, or incorrect due to our error, The Charm House will bear the shipping costs associated with the exchange.
If the issue is not found to be our responsibility, any shipping costs incurred will be the customer’s responsibility.
Order Cancellations
Orders are processed shortly after they are placed. Therefore, orders cannot be cancelled, modified, or changed once confirmed.
Contact Us
If you have any questions regarding exchanges, or if you have received a damaged, defective, or incorrect item, please contact us at:
Email: thecharmhouse0@gmail.com
We are committed to resolving genuine product issues fairly and as quickly as possible.